Legal information
Each Best Western hotel is individually operated by an independent owner.
Chain website: www.bestwestern.fr
Best Western loyalty programme: www.bestwestern.fr/best_western_rewards/
The following information is provided pursuant to Article 6 of the French Law no. 2004-575 of 21 June 2004 on Confidence in the Digital Economy (www.legifrance.gouv.fr).
The https://www.bwpluslehavrecentregare.com/ website is published by :
Company name: OCEANE HOTEL
Registered office: 23 Cours de la République, 76600 Le Havre
Website URL: https://www.bwpluslehavrecentregare.com/
Publication manager: Jules Parain
Tel: 02 35 25 42 48
Company registration number: 384 061 883 RCS Le Havre
INTRA-COMMUNITY VAT number: FR67384061883
Legal form: SASU
Share capital: €355,009.34
Website creation: GF Travel Consulting
Site hosting: wix.com, Ireland
RSEIRL of GF Travel Consulting: 854 016 284 - Créteil
Capital of GF Travel Consulting: €250
Information technology and civil liberties
In accordance with the French Data Protection Act of 6 January 1978, amended in 2004, you have the right to access and rectify information concerning you. You may exercise this right by contacting Océane Hotel - 23 Cours de la République, 76600 Le Havre.
Personal information
The information collected on this site is recorded in a computer file accessible by GF Travel Consulting and the hotel manager for the management of the establishment's customer contacts. It is kept for the life of the site and is intended for the hotel manager. In accordance with the French Data Protection Act, you may exercise your right of access to your personal data and have it corrected by contacting : Océane Hotel - 23 Cours de la République, 76600 Le Havre - reception@bwpluslehavrecentregare.com
For Accommodation Services (reservation of rooms in an establishment or other types of accommodation), the Customer is reminded that he/she does not have the right of withdrawal provided for in article L. 221-18 of the Consumer Code, in accordance with article L. 221-28 paragraph 12 of the Consumer Code, which excludes this right for contracts relating to the provision of accommodation services that must be provided on a specific date or for a specific period.
Disputes
If you have made a reservation on our website, and you encounter a problem following this reservation or during your stay, you may submit a complaint to :
the hotel where you stayed.
- by post to Best Western Plus Le Havre Centre Gare - 23 Cours de la République, 76600 Le Havre
- By email to reservations@bwpluslehavrecentregare.com - or by telephone on 02 35 25 42 48 - Monday to Thursday, from 9am to 6.30pm and Friday from 9am to 5.30pm.
Our customer service will contact you within 4 days to provide you with a response.
If you do not receive a satisfactory response to your complaint within a maximum of 60 days from the date of written notification, you may, if you wish, take recourse by post to a conventional mediation procedure with the Médiateur du Commerce Coopératif et Associé - FCA (a body approved by the European Commission) - 77, rue de Lourmel - 75015 Paris, or via the website www.mcca-mediation.fr, where you will find the Charter of the Médiation du Commerce Coopératif et Associé and the complaint form accessible via the following link http://www.mcca-mediation.fr/recours-au-mediateur-de-la-consommation.
We would also like to inform you of the existence of a European Online Dispute Resolution platform ("RLL") to which you may also have recourse. The Internet User may access this platform via the following link: http://ec.europa.eu/consumers/odr/.
These Terms of Use are governed by French law.