Privacy Policy

When you use the https://www.bwpluslehavrecentregare.com/ website (the "Service"), the hotel may collect and process your personal data, alone or in collaboration with its partners ("We", "Us", "Our"), which enable Our Users to benefit from Our privileged services and offers.

The purpose of this Personal Data Protection Policy (the "Policy") is to inform users of the Service ("User", "You", "Your") of the means implemented to collect and process Your personal data, in compliance with applicable French and European legislation, in particular Law no. 78-17 of 6 January 1978 relating to information technology, files and freedoms, amended by Law no. 2004-801 of 6 August 2004 and by Law no. 2018-493 of 20 June 2018 ("Information Technology and Freedoms Law"), Regulation (EU) No. 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data ("GDPR") and Directive 2002/58 of 12 July 2002 as amended by Directive 2009/136/EC ("ePrivacy Directive"), and any national transposition text or any subsequent text that succeeds them ("Applicable Regulations").
Your privacy and the protection of your personal data are of the utmost importance to us.
By accessing and/or using the Service, You agree that Your personal data may be collected and processed in accordance with the terms and conditions set out below. If You do not accept this Policy, You must cease all use of the Service.
The Policy forms an integral part of the Service's Legal Notice ("TOS") and should be read in conjunction with the TOS, which can be accessed at the following address: https://www.bwpluslehavrecentregare.com/politique-de-confidentialité, and with our Privacy Policy, which can be accessed below.

We may modify the Policy, in particular in order to comply with any legislative, regulatory, case law, editorial or technical developments, under the conditions described in the GTU. You must therefore refer to the latest version of the Policy before browsing.

1. Definitions
The terms "personal data" ("Personal Data"), "process/processing", "controller", "processor", "recipient(s)", "consent", "file", have the same meaning as set out in Article 4 of the RGPD.

2. Data controller
The controller of the User's Personal Data collected on the Service is the company Océane Hotel - 23 Cours de la République, 76600 Le Havre - reception@bwpluslehavrecentregare.com

3. What Personal Data is collected?
When Personal Data is collected, the User will be informed whether certain Personal Data is mandatory or optional. Failure to provide the Personal Data that must be collected will prevent the User from accessing and using certain features of the Service, such as the online room reservation service.

In particular, We may collect the following categories of Personal Data:
Identity: title, surname, first name, organisation, telephone number, e-mail address;
Interests declared via a form or deduced from the use of the Service;
Contacts and exchanges with Us;

Technical browsing and interaction data: traffic statistics: IP address, cookies, for example, pages consulted by the User, date and time of consultation (see Cookie Policy).

4. Why do we collect your PERSONAL DATA?
We collect this non-personal and personal information for the following purposes:

• To provide and operate the Services;

• To provide our users with ongoing technical support and assistance;

• To be able to contact our visitors and users with general or personalised service-related notices and promotional messages;

• To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we or our business partners may use to provide and improve our respective services;

• To comply with applicable laws and regulations.​

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5. Who will receive Your Personal Data?

The database of Personal Data created when you use the service is strictly confidential. We undertake to take all necessary precautions and appropriate organisational and technical measures to preserve the security, integrity and confidentiality of Personal Data, and in particular to prevent it from being distorted, damaged or accessed by unauthorised third parties.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that enables us to sell our products and services to you. Your data may be stored through Wix.com's data storage, databases and general applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered and used by our company comply with the standards established by PCI-DSS, as managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure processing of credit card information by our shop and its service providers.

Data transferred to public authorities and/or bodies

In accordance with the regulations in force, Personal Data may be transferred to the competent authorities upon request and in particular to public bodies, exclusively in order to meet legal obligations, court officers, public officials and bodies responsible for collecting debts.

6. Data accessible to third parties

Personal Data may be used by Us, Our subcontractors, Our affiliates and/or, where applicable, by Our commercial partners, for the purposes described in Article 4 above.

Our staff, the services responsible for control (auditors in particular) and Our subcontractors will have access to the Personal Data collected as part of the use of the Service;
Our commercial partners, such as the restaurant, will have access to the User's Personal Data for the purposes of managing reservations and after-sales service.

7. Transfers outside the European Union

The User's Personal Data may be processed outside the European Union, including via remote access. We undertake not to carry out any transfer of Personal Data outside the European Union without implementing the appropriate guarantees in accordance with the Applicable Regulations.
 

8. What are Your rights concerning Your Personal Data?

In accordance with the Applicable Regulations, subject to an express request and proof of Your identity to Us, You have a right of access to Your Personal Data, a right of rectification, a right of opposition, as well as a right to erasure, under the conditions of the Applicable Regulations.
Your right to the deletion of Your Personal Data applies subject to the requirements that We may justify in order to retain Personal Data, in particular with regard to Our legal obligations.
If you exercise your right to object, We will cease processing the Personal Data, unless there are compelling legitimate grounds for the processing, or for the establishment, exercise or defence of legal claims, in accordance with the Applicable Regulation.
You may also, subject to the conditions of the Applicable Regulations, request a restriction on the processing of Your Personal Data.
Where the processing of Your Personal Data is based on Your consent, You have the right to withdraw Your consent at any time.
You also have a right to the portability of certain of Your Personal Data, enabling You to request a computer copy in a readable and usable form of Your Personal Data processed by Us in the context of Your contractual relationship with Us for the supply of products or services to which You have subscribed, This excludes Personal Data that We may have produced for purposes that are specific to Us or that enable Us to meet Our legal obligations, in particular accounting, social or fiscal obligations, as well as information relating to the history of reservations made, amounts paid or payable, as well as all information that We may have generated as part of the legitimate interests that We pursue.
You have the right to provide Us with instructions concerning the fate of Your Personal Data after Your death.
Where appropriate, We will inform You of the reasons why the rights You are exercising cannot be satisfied in whole or in part.
To exercise the rights mentioned in this Article, You may contact Us by enclosing a copy of a valid form of identification with your request to the contact details indicated in Article 12 below.

9. Retention period for Your Personal Data

We undertake not to keep Your Personal Data longer than is strictly necessary for the purposes for which it was collected, and in accordance with Applicable Regulations.
We undertake to anonymise or delete Your Personal Data as soon as the purpose for which and/or the period for which it is stored expires.
Nevertheless, Personal Data may be archived beyond the periods specified for the purposes of investigating, establishing and prosecuting criminal offences, for the sole purpose of making such Personal Data available to the judicial authorities, where necessary, or for other storage obligations, in particular for accounting or tax purposes. Archiving means that this Personal Data will be subject to access restrictions and will no longer be available for consultation online, but will be extracted and stored on an autonomous and secure medium.
The maximum retention periods defined in the table below apply, unless You request the deletion or cessation of processing of Your Personal Data before the expiry of these periods, in accordance with Article 8 above.

 

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10. Protection of the Personal Data of minors

The Service is generally not intended for minors under the age of 15. For this reason, We do not collect or store Personal Data relating to children under the age of 15 without obtaining verifiable parental consent, bearing in mind that holders of parental authority may request to receive information relating to their child and ask for it to be deleted.
When the adult User enters Personal Data relating to a minor under the age of 15, he/she undertakes to have the verifiable consent of the holders of parental authority, and to provide on request any evidence of this consent.

11. Security

Taking into account technological developments, implementation costs, the nature of the Personal Data to be protected and the risks to the rights and freedoms of individuals, We implement the appropriate technical and organisational measures to guarantee the confidentiality of the Personal Data collected and processed and a level of security appropriate to the risk, in accordance with this Policy.
The information collected as part of the booking process is transmitted encrypted using SSL (Secure Socket Layer) protocol over the Internet. All useful precautions, in accordance with the state of the art, with regard to the nature of the Personal Data and the risks presented by the processing, will be taken to preserve the security of the Personal Data and, in particular, to prevent it from being distorted, damaged or accessed by unauthorised third parties.

12. Contact

For any request concerning the processing of Your Personal Data, You may address Your request or complaint directly to Us by contacting Us at Océane Hotel - 23 Cours de la République, 76600 Le Havre - reception@bwpluslehavrecentregare.com.

We will endeavour to find a satisfactory solution to ensure compliance with Applicable Regulations.
In the absence of Our response or if the dispute persists, You may lodge a complaint with the CNIL or the supervisory authority of the European Union Member State in which You usually reside.

You have the right to lodge a complaint with the Commission Nationale Informatique et Libertés, the competent supervisory authority located at 3, place de Fontenoy 75007 Paris.

The third-party cookies on the Site depend on external processors:
Google Analytics ;
Google ReCaptcha.
If you accept these cookies, these processors may process personal data about you.
The issue and use of these cookies by third parties are subject to their own confidentiality policies. For more information about this processing, please refer to their privacy policies.